Overland Ireland Tours LTD operates headprojects57.sg-host.com, its associated digital platforms, and the Overland Go app. We are committed to protecting your privacy and handling all personal information in accordance with applicable data protection laws.
Please note that the Overland Go app is provided through Moonstride, a third-party platform. Moonstride maintains its own independent Privacy and Cookie Policy, which governs how they process personal data within their system. You can review Moonstride’s policy here: https://www.moonstride.com/privacy-and-cookie-policy/
We are required to identify the legal basis for processing your personal data. We rely on the following bases under applicable law:
Like most website operators, Overland Portugal collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Overland Portugal’s purpose in collecting non-personally identifying information is to better understand how Overland Portugal’s visitors use its website. From time to time, Overland Portugal may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Overland Portugal also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on headprojects57.sg-host.com blogs/sites. Overland Portugal only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to Overland Portugal’s websites choose to interact with Overland Portugal in ways that require Overland Portugal to gather personally identifying information. The amount and type of information that Overland Portugal gathers depends on the nature of the interaction. For example, we ask visitors who sign up at headprojects57.sg-host.com to provide a username and email address. Those who engage in transactions with Overland Portugal are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. The legal basis for processing this booking information is Contractual Necessity, as it is essential for securing your tour, communicating with suppliers (DMCs), and handling subsequent payments (e.g., taking the final balance 60 days prior).
In each case, Overland Portugal collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Overland Portugal. Overland Portugal does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
If you are a registered user of an Overland Portugal website, or if you download our sales brochure, Overland Portugal may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Overland Portugal and our products.
Our legal basis for these communications is:
If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
Overland Portugal may collect statistics about the behavior of visitors to its websites. Overland Portugal may display this information publicly or provide it to others. However, Overland Portugal does not disclose personally identifying information other than as described below.
Overland Portugal discloses potentially personally identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Overland Portugal’s behalf or to provide services available at Overland Portugal’s websites, and (ii) that have agreed not to disclose it to others. This includes sharing booking information with our Destination Management Companies (DMCs) and tour suppliers to secure your specific tour arrangements.
International Data Transfers and Safeguards
Some of those employees, contractors, and affiliated organizations (including third-party processors like Checkfront, Intercom, and some DMCs) may be located outside of your home country, including outside the European Economic Area (EEA). By using Overland Portugal’s websites, you consent to the transfer of such information to them. Where personal data is transferred outside of the EEA, we ensure that appropriate safeguards are in place, such as reliance on the EU-U.S. Data Privacy Framework (DPF) or the implementation of Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data.
Overland Portugal will not rent or sell potentially personally-identifying and personally identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Overland Portugal discloses potentially personally-identifying and personally identifying information only in response to a subpoena, court order, or other governmental requests, or when Overland Portugal believes in good faith that disclosure is reasonably necessary to protect the property or rights of Overland Portugal, third parties or the public at large. Overland Portugal takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally identifying information.
We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. Due to the long-term nature of corporate and tax record-keeping requirements, and for the purpose of maintaining an active customer relationship, data is kept on file and its necessity is periodically reviewed.
You have the right to request the erasure of your personal data, which will be processed according to the rights section below, provided we are not legally obligated to retain it.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Overland Portugal uses cookies to help Overland Portugal identify and track visitors, their usage of the Overland Portugal website, and their website access preferences.
We use a Cookie Banner (Consent Management Platform) on our website to ensure that non-essential cookies (e.g., for analytics and advertising) are not placed on your device until you have provided explicit consent. You have the option to accept or decline these cookies.
Overland Portugal visitors who do not wish to have cookies placed on their computers should use the cookie banner controls, or alternatively set their browsers to refuse cookies, with the drawback that certain features of Overland Portugal’s websites may not function properly without the aid of cookies.
If Overland Portugal, or substantially all of its assets, were acquired, or in the unlikely event that Overland Portugal goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Overland Portugal may continue to use your personal information as set forth in this policy.
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Overland Portugal and does not cover the use of cookies by any advertisers.
Although most changes are likely to be minor, Overland Portugal may change its Privacy Policy from time to time, and at Overland Portugal’s sole discretion. Overland Portugal encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have an headprojects57.sg-host.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
We use various third-party services, and we ensure that personal data shared with them is limited strictly to what is necessary for them to provide their respective services.
Booking Engine
We use the secure Moonstride platform to process our tour bookings and power the Overland Go mobile application. When you make a booking, the information you enter via our integrated Moonstride forms is used only for your tour booking and passed to no other third party, except as necessary to communicate with our DMCs and suppliers. For more information on how Moonstride processes data, please see their Privacy Policy: https://www.moonstride.com/privacy-and-cookie-policy/
Live Chat & AI Support (Intercom)
We use a live chat and AI-powered support tool (Fin AI) to assist you with queries quickly and efficiently. When you initiate a chat with us, the system may collect certain personal data such as your name, email address, and the content of your messages. This information is used solely to provide support, improve service quality, and maintain a record of the conversation.
Our live chat solution is powered by Intercom, which provides the Fin AI chat and support infrastructure. Intercom processes data on our behalf in accordance with their own Privacy Policy. For more details on how Intercom handles personal data, please refer to their Privacy Policy here: https://www.intercom.com/legal/privacy
By choosing to use the live chat feature, you acknowledge that the data you provide will be processed for the purpose of responding to your enquiry.
Our app collects and uses location data to support your self-drive tour experience. The legal basis for this is Explicit Consent. This helps tour organisers monitor your journey, provide timely assistance when needed, and assist with navigation.
This ensures organisers can provide seamless support without requiring you to keep the app open at all times. We obtain explicit consent within the app specifically for background location tracking, separate from general policy acceptance.
Permissions We Request
Our app requests the following Android permissions to enable the above functionality:
Data Handling
We do not sell or share your location data with third parties. All data is securely transmitted and used only to improve the safety and quality of your tour experience.
Third-Party SDKs
This app may use third-party services (such as Google Maps SDK) that collect limited information under their own privacy policies. We recommend reviewing their policies for more details on how they handle data.
Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data. We will honor your requests in accordance with legal requirements:
To exercise any of these rights, please contact us at: Email: info@overlandportugaltours.com
We will respond to all legitimate requests without undue delay and within one month of receipt.